Privacy Policy

Last updated: 4th December 2025

This Privacy Policy explains how [Your Company / App Name] (“we”, “us”, or “our”) collects, uses, and protects information when you use our chatbot application (“Service”).

By using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide

We may collect information you voluntarily provide through the chatbot, including:

• Messages, prompts, and other content you submit
• Contact information (e.g., email) if you choose to provide it
• Account details if you register an account

b. Automatically Collected Information

We may automatically collect:

• Device and browser information
• Log data such as IP address, timestamps, and usage patterns
• Cookies or similar technologies to improve functionality

We do not intentionally collect sensitive personal information (e.g., health, financial, or biometric data). Please avoid submitting such information.

2. How We Use Your Information

• Operate and improve the chatbot
• Personalize responses and enhance user experience
• Monitor system performance and prevent abuse
• Comply with legal obligations

We do not sell personal information.

3. Legal Bases for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your information under these legal bases:

• Consent
• Contract (to provide the Service)
• Legitimate interests (security, analytics, improving the Service)
• Legal compliance

4. How We Share Information

We may share information only with:

• Service providers (e.g., hosting, analytics) who are bound by confidentiality
• Legal authorities, if required by law
• Business successors, in case of merger or acquisition

We do not share your information with marketers or unrelated third parties.

5. Data Retention

We retain information only as long as necessary for:

• Providing the Service
• Improving system performance
• Meeting legal obligations

You may request deletion of your data at any time (see Section 8).

6. Data Security

We use reasonable and industry-standard measures to protect your data. However, no system is 100% secure, so we cannot guarantee absolute security.

7. International Transfers

Your information may be stored or processed in countries outside your own. We use safeguards such as Standard Contractual Clauses (SCCs) when required.

8. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct or delete your data
• Object to processing
• Request data portability
• Withdraw consent
• Opt out of sale/sharing (CCPA)

To exercise your rights, contact us at [Support Email].

9. Children’s Privacy

The Service is not intended for children under 13 (or the applicable minimum age in your region). We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

QNEXO Chat
Email: hello@qnexochat.com